Privacy Policy For Website Users

The UK General Data Protection Regulation (UK GDPR) sets out clear requirements for how personal data must be collected, used, and protected when individuals interact with online services. Further details regarding your data protection rights can be found on the Information Commissioner's Office website.

This website is operated and maintained by Medicinechest Ltd on behalf of Bridge Pharmacy.

For any data protection enquiries, you may contact our Data Protection Officer (DPO) at:
Medicinechest Ltd, St. Mary’s Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT

Who We Are

  • Bridge Pharmacy acts as the Data Controller for your personal information.
  • Medicinechest Ltd acts as the Data Processor, supporting services such as:
    • NHS repeat prescription ordering
    • Appointment booking
    • User account management
  • HI Weldrick Ltd acts as a Data Controller where online retail services are enabled and processes order fulfilment on behalf of Bridge Pharmacy.

All parties are committed to maintaining the highest standards of data protection and confidentiality.

When We Collect Your Information

You may be asked to register on our website only if you choose to:

  • Use online shopping services
  • Request NHS repeat prescriptions
  • Book appointments or access digital healthcare services

How Your Data Is Stored and Processed

  • Your personal data is securely stored using encryption on servers located within the UK and the European Economic Area (EEA).
  • In some cases, data may be processed outside the UK/EEA (for example, for email or notification services).
  • Where this occurs, we ensure appropriate safeguards are in place, including approved contractual protections.

How We Use Your Information

Your information is used to:

  • Process orders and prescription requests
  • Provide service updates (email and/or push notifications)
  • Improve healthcare services and user experience
  • Support pharmacists in delivering advice and patient care

With your explicit consent only, your data may also be used to:

  • Share updates about pharmacy and NHS services
  • Provide relevant health, wellbeing, and product information
  • Send alerts such as drug recalls or public health notices

Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes.

Your information may only be disclosed:

  • Where required by law, court order, or regulatory authority
  • To protect legal rights or prevent fraud
  • As part of a business transfer (e.g., merger or acquisition)

We may share anonymised or aggregated data (non-identifiable) for:

  • Research and analytics
  • Business reporting
  • Improving healthcare services

Data Retention

You may:

  • Access, update, or request deletion of your personal data at any time

However, certain data may be retained where required for:

  • Patient safety
  • NHS and pharmacy regulatory compliance
  • Legal or business record-keeping

Data Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access
  • Loss or misuse
  • Accidental damage or destruction

Access to your data is restricted to authorised personnel, including:

  • Pharmacy staff
  • Trusted IT providers
  • Healthcare professionals where necessary

While we take all reasonable precautions, please note that no internet transmission is completely secure.

Communication Preferences

  • You will receive essential service communications related to orders or prescriptions
  • You can opt in or opt out of marketing communications at any time
  • You may unsubscribe from emails using the provided link

Use of Health Information

Your information may be used by your community pharmacist to:

  • Support clinical decisions
  • Provide personalised healthcare advice
  • Assist in managing chronic conditions

This helps improve the quality and safety of the services provided to you.

Legal Disclosure Situations

We may disclose personal information where legally required, including:

  • Administration of justice
  • Compliance with government authorities
  • Legal defence or enforcement of rights

Privacy Policy for All Pharmacy Customers

We are committed to protecting your privacy and ensuring transparency in how your data is used.

Our Commitments

  • We never sell your personal data
  • We avoid unnecessary marketing communications
  • You may update or delete your data at any time
  • You may opt out of communications at any time
  • You are not required to provide your name unless necessary

Use of Your Information

With your permission, your data may be used to:

  • Provide updates about NHS and pharmacy services
  • Share relevant health and wellbeing information
  • Send offers, coupons, or service notifications
  • Notify you about public health alerts or treatment updates

Anonymous Data Usage

We may share non-identifiable data with:

  • Medical researchers
  • Public health organisations
  • Healthcare partners

This helps improve:

  • Disease understanding
  • Treatment effectiveness
  • Healthcare delivery systems

Security and Access

Your data is securely stored and only accessible by:

  • Bridge Pharmacy
  • Medicinechest Ltd staff
  • Trusted third parties (e.g., doctors, IT professionals) where necessary